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Service Package

The warranty extension for bintec elmeg products!

The Service Packages will give you security and expand the capability of your company. Availability - that's the most important requierement of a central networking device! If worst comes, we support you with our new Service Packages over the long term.

By our new Service Packages, the warranty will be extended to 5 years in total (2 years standard warranty plus 3 years warranty extention), including replacement in advance!

Your advantages of the new services for the new bintec and elmeg product lines:

  • Free-of-charge replacement in advanced within the first 24 months (standard warranty)
  • Together with the spare part device, you will receive a return label. Thus you can sent back the defective device free-of-charge!
  • It is possible to activate the Service Packages within the first 3 months after purchase of the bintec or elmeg product.
  • The Service Package can easily be obtained from our distributors as well from our resellers.
  • The Service Package ca be claimed anytime by our online bintec elmeg GmbH RMA Form.


 

Article number Description End Customer price (excl. VAT)
5500000810 Service Package small € 109,00
5500000812 Service Package medium € 149,00
5500000811 Service Package large € 199,00
5500001187 Service Package extra large € 299,00
Model Service Package Standard Warranty Warranty Extension
be.IP
be.IP small 24 months 36 months
be.IP plus small 24 months 36 months
be.IP 4isdn medium 24 months 36 months
hybird
hybird 300 large 24 months 36 months
hybird 600 large 24 months 36 months
Modul 4SU6FXS small 24 months 36 months
Modul 8FXS small 24 months 36 months
Modul 16FXS small 24 months 36 months
Modul 4S/U+4U small 24 months 36 months
Modul 4FXO small 24 months 36 months
RS-Serie
RS123 small 24 months 36 months
RS123w small 24 months 36 months
RS123w-4G small 24 months 36 months
RS353j small 24 months 36 months
RS353jw small 24 months 36 months
RS353j-4G medium 24 months 36 months
RS353jv small 24 months 36 months
RS353jwv small 24 months 36 months
RS353jv-4G medium 24 months 36 months
RS353jwv-4G medium 24 months 36 months
RS353a small 24 months 36 months
RS353aw small 24 months 36 months
RS353awv-4G medium 24 months 36 months
RXL Serie
RXL12100 extra large 24 months 36 months
RXL12500 extra large 24 months 36 months
PSU XL medium 24 months 36 months
W-Serie
W1001n small 24 months 36 months
W1003n small 24 months 36 months
W2003ac small 24 months 36 months
W2003ac-ext small 24 months 36 months
WI1003n small 24 months 36 months
WO1003ac small 24 months 36 months
WO2003ac small 24 months 36 months

For activation you need delivery note or proof of puchase of the device as well as licencing documents of the Service Package.

Germany:

Monday – Friday until 4:00 p.m. replacement in advance will usually take place at the next business day.

France, Netherlands, Belgium, Luxemburg, Denmark, Sweden, Austria, Italy, Great Britain, Poland, Portugal, Finland, Switzerland*:

Monday - Friday until 3:00 p.m.
replacement in advance will usually take place two business days later.
The service times for the Service Package apply for replacement in advance within the warranty period as well.
*Please note: In Switzerland service times might be delayed.

For other countries please ask you local distributer or local service dealer what offer of warranty extensions are available for you.

  •  The Service Package has to be activated during the first 3 months after purchase (within the regular warranty period).
  • All parts have to be in good order and condition.
  • The Service Package can only be activated for a maximum of 3 years (2+3 years = 5 years).
  • The hardware damage has to be covered by the bintec elmeg GmbH warranty according to the bintec elmeg GmbH General Terms and Conditions. Damages which are caused by the customer by inappropriate use (e.g. damaged frames) are not included in this service.
  • The service only applies for products, for which the Service Package has been activated (serial number).
  • The customer is responsible for (de-) installing the devices as well as for the configuration.
  • Arrange a suitable packaging for the transport.
  • The devective device should be sent within a suitably period (within 10 working days) back to the service partner. If not we will chagre you a flat rate for the device.

 

 

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